Anxious to praise; loath to criticize

“There is nothing else that so kills the ambitions of a person as criticisms from superiors. I never criticize anyone. I believe in giving a person incentive to work. So I am anxious to praise but loath to find fault. If I like anything, I am hearty in my approbation and lavish in my praise.”

That is what Schwab did. But what do average people do? The exact opposite. If they don’t like a thing, they bawl out their subordinate; if they do like it, they say nothing. As the old couplet says:

“Once I did bad and that I heard ever
Twice I did good, but that I heard never.”

How to Win Friends and Influence People|Page 25